We use UPS Next Day Air for shipping all live animals.
Prices of animals do NOT cover shipping. We charge a $5.00 box charge that includes cold or heat packs as deemed necessary.

Upon purchase of animal(s), you will be charged $47.00 + $5.00 S&H. In the event of multiple animal purchases or oversized packages, you will be notified via e-mail of any additional charges. All charges must be paid prior to shipping.

Shipping charges start at $47.00 and may be more according to size and weight of package.

We also offer Delta Dash service for some larger animals. There will be a $40 handling charge in addition to the actual shipping charges. Delta Dash shipping starts at $80 per package and may be more according to size and weight.

ALL DELTA DASH MUST BE PICKED UP AT THE AIRPORT WITHIN 1 HOUR OF ARRIVAL.

We ship Monday through Thursday and will notify you of any problems or delays due to holidays or weather via telephone.

All orders must contain exact shipping info.

We require a telephone number, exact street address, name, suite or apt#, city, state, zipcode, business name (if applicable).

• We do not ship to P.O. Box addresses.
• We only ship to the continental USA.
• Sorry, we do not ship to Alaska or Hawaii.

Live arrival is guaranteed. All animals will be active, feeding, and in apparent good health at time of shipment.

1) We are not responsible for carrier delays or mishandling.
2) We are not responsible for lost or stolen packages.
3) All packages must be signed for AND accepted on first delivery attempt.
4) Transit temperatures must be between 35-90°F.
5) No live arrival guarantee on amphibians at any time.

-All claims must be made the day of delivery. Claims must be made by e-mail with
picture of animal included to the following e-mail address:
sales@martinsworldexotics.com. Also, please call (561)-756-0345 to report claims.

-Shipping charges are non-refundable.

-No cash refunds or chargebacks, replacement of animal or credit toward next order only,
at our discretion.

-Under some circumstances, we may require animal to be shipped back to us at
purchaser's expense to verify claim.

-We will not be responsible for any veterinary expenses not authorized by us in writing.

-Animals will not be held without a 50% deposit .

-All animals must be paid for in full, including shipping, within 10 days of initial deposit
unless otherwise agreed upon in writing by us.

-Deposits are non-refundable.

-We expect shipping arrangements to be made with us within 10 days of payment.

-Any long-term care of animals must be secured by a signed written contract and may be assessed boarding fees.

We do not export any animals outside of the United States of America.

We will sell animals to overseas customers under certain conditions as stated below.

1) Customer must make ALL export arrangements.
2) All animals must be shipped to another facility or your exporter within 2 weeks of payment unless a signed written contract on animal care and boarding has been instituted by us.
3) We guarantee live arrival to holding facility or exporter only. We can not be held responsible for any claims on animals in the care of your holding facility or exporter. All claims must be made within 24 hours of delivery to said facilities.
4) All animals left in our care for 30 days or more without a signed written contract by us will be considered abandoned and no refund of any type will be issued.
5) Boarding fees will apply to all animals left in our care for more than two weeks. No exceptions, unless noted in a signed written contract by us.
6) All shipping and boarding fees must be paid in full before shipping.
7) Additional terms may apply. We withhold the right to change our terms at any time.